Terms of Service

Khao is a software tool that lets independent home kitchens publish a menu and receive orders online. Khao is not a restaurant, food provider, courier, or payment processor. We do not prepare food, deliver orders, or handle payments.

If you operate a kitchen on Khao, you are an independent business and you are responsible for: complying with all applicable food-safety laws, licensing and local regulations; the quality and safety of your food; providing accurate menu, pricing and allergen information; fulfilling orders; collecting payment; and arranging pickup or delivery. You are responsible for keeping your account secure.

An order placed through Khao is an agreement between the customer and the kitchen — not with Khao. Any issues with an order, including food quality, payment, or delivery, are between the customer and the kitchen.

Payments are arranged directly between customer and kitchen. Khao does not collect, hold, or process payment on anyone’s behalf.

You agree not to misuse the service, including by posting unlawful content, infringing others’ rights, or attempting to disrupt or gain unauthorised access to the platform.

The service is provided “as is” without warranties of any kind. Khao does not guarantee uninterrupted or error-free operation and is not responsible for food, orders, payments, or delivery arranged through it.

To the maximum extent permitted by law, Khao is not liable for any indirect, incidental, or consequential damages, or for any matter relating to food, orders, payments, or delivery between customers and kitchens.

We may suspend or terminate accounts that violate these terms. You may stop using the service at any time.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there.

We may update these terms. Continued use after changes means you accept the updated terms.

Questions? reach out to us and we’ll respond as soon as we can.